At watchsparesparts.com (“Website”), operated by Watchsparesparts.com (“Company,” “we,” “us,” or “our”), we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds or exchanges may be requested for products purchased through our Website. By placing an order, you agree to the terms of this policy.
- Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Window: Products must be returned within 30 days from the date of delivery.
- Condition of Products: Items must be unused, undamaged, and in their original condition, including all packaging, tags, and accessories.
- Proof of Purchase: A valid order number or proof of purchase must accompany the return.
- Non-Returnable Items: Certain items, such as custom-made or personalized watch parts, are non-returnable unless defective or damaged upon receipt.
- Defective or Damaged Products
If a product is received defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement, repair, or refund, at our discretion, provided the issue is verified. In such cases:
- We will cover return shipping costs.
- A replacement or refund will be processed promptly upon receipt and inspection of the returned item.
- Refund Process
- Initiating a Return: To request a refund, contact our customer support team at [email protected] with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
- Return Shipping: Unless the return is due to our error (e.g., defective or incorrect item), you are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not liable for lost or undelivered returns.
- Inspection and Approval: Returned items will be inspected upon receipt. Refunds will be approved only if the items meet the eligibility criteria outlined in Section 1.
- Refund Issuance: Approved refunds will be issued to the original payment method within 10 business days of receiving the returned item. Original shipping fees are non-refundable unless the return is due to our error.
- Exchanges
We offer exchanges for defective or incorrect items, subject to availability. If a replacement is unavailable, we will issue a refund. To request an exchange, follow the same process as for a refund, indicating your preference for an exchange.
- Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Products returned after the 30-day return window.
- Items that have been used, altered, or damaged after delivery.
- Custom-made or personalized products, unless defective or damaged.
- Returns without an RMA number or proof of purchase.
- Contact Information
For assistance with refunds or returns, please contact us at:
- Email: [email protected]
- Address: 21/1-18 (Old No.9/1-18), Ramanathan Street, T Nagar, Chennai, Tamil Nadu, 600017
- Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on the Website. Please review this policy periodically to stay informed of any updates.
By purchasing from watchsparesparts.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.